Sections: eGov | Learn | Plan | Design | Implement | Maintain  

eGovernment Fundamentals 

• Overview
• Content: Access to Government Information
• Services and Transactions
• Technology: Supporting eGovernment
• Politics and Culture
• Issues and Obstacles
• Workbook
  • The secret to eGovernment is...
• Resources

Learn the Net 

• Overview
• Internet Basics
• Searching for eGovernment Information
• Online Demographics
• The Internet Economy
• Workbook
  • Finding Government Information
• Resources

Plan Carefully 

• Overview
• Envisioning Digital Government
• Developing an eGovernment Strategy
• Recruit the Best Team
• Stakeholders, Customers, and Citizens
• Timeline and Tasks
• Sourcing Options
• Workbook
  • Website Goals
  • Build a Team
  • Identify the Audience
  • Create a Budget
  • Locate Resources
  • Web Application Outsourcing Checklist
  • Evaluate the Plan
  • Business Plan Appendices
• Resources

Design for Users 

• Overview
• Content Management
• Presentation and Layout
• Designing Accessible Websites
• Privacy
• Usability
• Workbook
  • Evaluating eGovernment Websites
  • Creating an eGovernment Style Guide
• Resources

Implement and Test 

• Overview
• Selecting and Registering a Domain
• Special Pages
• Privacy in Practice
• Security
• Testing: Kicking the tires of your website
• Workbook
  • Website Planning Checklist
  • Security Plan
• Resources

Maintain and Update 

• Overview
• Keeping the Website Up-to-date
• Marketing eGovernment
• Evaluating Your Website
• Redesign and Consider the Future
• Workbook
  • Website Promotion Checklist
  • Press Release Tracking Form
  • Website Content Audit
• Resources