Access eGovernment Guide Introduction
Making Smart Choices
The Access eGovernment program will help county governments make smart choices about planning and implementing eGovernment. The main focus is on developing dynamic, information-rich websites that meet the needs of county residents and county government.
Providing Alternatives
Good eGovernment initiatives offer citizens and businesses alternative ways to find information, communicate with officials and staff, and transact business—at their convenience. It's multi-channel, 24/7, and user-driven.
A Work-in-Progress
Like eGovernment itself, this guide is in a constant state of development.
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New Resources (Section)
- TechSoup.org - New Website Development Worksheet (Plan)
- Dangerous words (Design)
- ARIN: Whois (Implement)
Glossary
Real-time
Instantaneous or very rapid response. For example, stockbrokers require real-time market quotes, but casual investors may be satisfied with Yahoo's 15 minute delayed quotes.
Quotable
In this day of CRM (customer relationship management), it puzzles me why nobody else seems to have recognized the gap between computer skills and people skills in the average tech support employee.
-—Richard Greaney, IT professional
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