Access eGovernment Guide Introduction

Making Smart Choices

The Access eGovernment program will help county governments make smart choices about planning and implementing eGovernment. The main focus is on developing dynamic, information-rich websites that meet the needs of county residents and county government.

Providing Alternatives

Good eGovernment initiatives offer citizens and businesses alternative ways to find information, communicate with officials and staff, and transact business�at their convenience. It's multi-channel, 24/7, and user-driven.

A Work-in-Progress

Like eGovernment itself, this guide is in a constant state of development.

New Resources (Section)

PDF Online (Design)

Microsoft® Design Gallery Live (Design)

Google Self-Service Advertising System (Maintain)

Glossary

Phishing
Using official-looking email to lure individuals to a scam website in order to obtain their banking or credit card information for use in identity theft. Legitimate companies do not send these requests to their customers.

Quotable

Usability is the measure of the quality of the user experience when interacting with something -- whether a Web site, a traditional software application, or any other device the user can operate in some way or another.
-�Jakob Nielsen, usability guru